Quality control
-
avoid substandard product
-
cheaper fewer workers needed
-
reactive not proactive
-
expensive
-
large product of substandard products
-
accepted reject rate, quality assurance aims for 0 defects
Quality assurance
-
check for mistakes as a product is being made
-
improve employee motivation by giving them responsibility
-
employee participation
-
reduce cost of wastage (avoid large batches of defective products)
-
proactive
-
expensive compared to qc
-
only works if each employee wants high quality
-
not feasible to check each product
