crisis management - how a business responds to crisis
- transparency
- be honest to stakeholders.
- people take bad news better than forgiving. people do not like being lied to
- CSR!
- communication
- internal communication - help employees know what is going on
- with public (i.e. VW car emissions scandal)
- speed
- return back to original operations ASAP
- slow response can prolong and worsen the crisis. don’t make rushed decisions though
- control
- some crises can be preventable
- you got to take control over crisis ⇒ i.e. fire drill
- improved security measures
- clear leadership
